In This Guide
This QuickStart guide will walk you through the first time setup of your new QMUL@Home laptop. Queen Mary IT Services will ship this laptop to your home, or other specified address, and you’ll only need an internet connection, ideally with Wi-Fi, and your Queen Mary login details to begin.
- Here is a PDF of the guide QMUL@Home QuickStart Guide [PDF 746KB]
- This short video shows all the steps to get started
Before You Begin
Before starting, please make sure your laptop is connected to the mains power using the supplied charger. You don’t need to connect any extra keyboards, mice, screens or other devices you plan to use with the laptop at this stage, you can do this afterwards.
Before starting, please make sure you’ve completed the Self Service Password Reset registration. This will allow you to use your phone or a backup email account as an additional layer of security for your account. Registration takes just a few minutes; you can find instructions for this here: https://www.youtube.com/watch?v=FFz2aibAWr8
The first time setup can take up to an hour, and your laptop may restart a few times throughout this.
A short while after powering on, you’ll be asked to set your language, region and keyboard layout. For each one, pick your desired option, and then click “Yes” in the bottom right hand corner. You will be asked if you want to select a second keyboard layout. Click “Skip” if not.
After a few minutes, if you’re setting this up over Wi-Fi, you’ll be asked to select your Wi-Fi network. You can usually find details of this on your home Wi-Fi router. If you’re connecting using a network cable into a docking station, you can skip this step.
Entering your Queen Mary details
After a little while, you’ll be asked to enter your Queen Mary username, password and second authentication factor. Depending on which method you chose during your multi factor authentication registration (SSPR) you will either receive a notification on your phone or will be asked to enter a one-time verification code.
Your username MUST be in the form firstname.lastname@example.org, so for instance, if your username was “aaw123”, you’d enter email@example.com. If your username is aa12345, you’d type firstname.lastname@example.org. This is the username you’ll be using to log into your QMUL@Home laptop.
Setting up your device for work
Next, your laptop will perform a number of steps to allow you to access Queen Mary resources. A short way through this, you’ll have the option to click a “Continue anyway” button to go straight to your desktop, but we suggest you do not select this, as it may affect the way any work you do is saved before the setup is complete.
You will eventually be presented with a familiar looking login screen. Enter your username and password, remembering to add @qmul.ac.uk at the end of your username. Your laptop may still have some setup to complete after this, including asking you to restart, if needed.
Once you see the desktop, complete with Queen Mary background, your QM@Home laptop is now ready to use! Any additional software will install in the background, please let us know if you need any help