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IT Services

    Raise a ticket  servicedesk@qmul.ac.uk Call 24/7: 020 7882 8888 

 

 

IT Support Channels

IT Support arrangements remain in place as indicated below during the 3rd lockdown. All IT Support channels are open with support staff available to respond to your query as usual.

The Service Desk will, during the lockdown period, be based remotely (not in Queens), however will continue to provide the same service level as before.

Campus Support will maintain skeleton staff for essential IT Support and, if necessary, a face-to-face support appointment can be booked through using Live Chat.

Copy Shop offers  ‘Click and collect’ with limited service from 11th Jan. We will deal with urgent jobs as the arrive.

Please note: All queries will be triaged through Live Chat, phone, email and self-service. Only in urgent circumstances, where no virtual option is available, will a face-to-face appointment get booked.

Taking your monitor or other peripheral home

Should you want to take your office monitor or other peripheral home to increase the laptop display workspace please follow the instructions found here.

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Channel  How to AccessHours
Self-service via ITS web pages servicedesk.qmul.ac.uk 24hrs - 365 days
Service Desk - Live Chat connected.qmul.ac.uk    24hrs - 365 days
Service Desk - Email 

servicedesk@qmul.ac.uk

Submit anytime but expect responses between 7am to 7pm Monday to Friday

Service Desk - Phone 020 7882 8888   24hrs - 365 days

Campus Customer Support (CCS) L2

In-person appointments for IT support for staff and students.

N.B. This is “by appointment” only, booked through email or Live Chat

Mile End: G15, Francis Bancroft

Whitechapel: Hill Centre, Garrod Building

N.B. Incidents or requests raised at the Service Desk may also result in a CCS in-person attendance anywhere on campus.

Book through email or Live Chat   9am to 4pm Monday to Friday    

CopyShop

Currently no counter service, only phone and email service.

  1. Staff and students to raise a request via thecopyshop@qmul.ac.uk or phone 0207 882 6262
  2. Staff and students to email items for printing or drop-off items at the CopyShop contact point.
  3. CopyShop will inform users of the collection time via email.
  4. Staff/students to collect from CopyShop contact point.

 

Drop-off and pickup from the Copyshop contact point - Temporary Building, Mile End Campus.  

Book through: thecopyshop@qmul.ac.uk

Or phone : 0207 882 6262

8am – 5pm Monday-Friday

Faculty Relationship Managers (FRMs):

Shahid Rashid – SMD

Rupa Dey – HSS

Tom King – S&E

Richard Young – PS

Agi Jankowski – Student Experience

For strategic IT questions related to a specific School, Faculty or Division :
its-frms@qmul.ac

(N.B. incidents or standard requests should be submitted to the Service desk (see above). 
Submit anytime but expect responses between 9am to 5pm Monday to Friday 

EECS support team

servicedesk@qmul.ac.uk connected.qmul.ac.uk

020 7882 8888

9am to 5pm Monday to Friday

IT Research team

For all enquires related to IT support for research:

its-research-consultants@qmul.ac.uk

Submit anytime but expect responses between

9am to 5pm Monday to Friday

ITS Lead Team

its-leadteam@qmul.ac.uk

At least one ITS lead team member to be on campus at Mile End on Wednesdays and Thursdays from Monday 29th March

NB Weekdays 7pm-7am, weekends, Bank Holidays and University closure days are covered by our out-of-hours IT Support partner Norman.

Norman provides Live Chat and phone support via the channels above and the switchover is seamless.