IT Services

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IT Services is a key enabler to the successful fulfilment of Queen Mary’s strategic goals of excellence in research, and teaching and learning. Our services support students and colleagues and range from email and internet access, to state-of-the-art teaching and learning facilities, business application software and high performance computing in support of research.

IT Services has more than 190 staff working to develop, support and manage:

  • Student and staff services which are responsible for frontline support via the IT Service Desk, desktop and audio visual (AV) support in teaching spaces and for the provision and support of central print services, PC’s, laptops and mobile devices. In addition the team is responsible for the quality of the IT service we provide, focusing on our customer relationships and requirements, manages our IT suppliers, the CopyShop, and provides help and support for events.
  • Research IT services provides an IT consultancy, a high performance computing service, research data storage and specialist applications to facilitate and enhance the world-class research at QMUL. Research IT services also supports teaching of computational methods across all Faculties.
  • Projects and change providing professional Project Management and Business Analysis to deliver QMUL’s IT capital programme in support of QMUL’s strategic aims and objectives.
  • Infrastructure provide the third line support for QMUL, solely responsible for the design and delivery of key infrastructure services and in the majority of cases the management of the services.The infrastructure services includes networks, servers (covering Windows, UNIX and Linux), virtualisation, storage, telephony (design and delivery), audio visual equipment (design and delivery), directory services, web management, identity and access management, remote access, email, infrastructure and desktop management and support tools, creation of desktop environments and images, management of all data centres and communications rooms, backups and disaster recovery. The team ensures availability, security and responsiveness of the enterprise infrastructure services through design and removing single points of failure, proactive monitoring and capacity planning. This group plans changes to infrastructure services to improve processes by looking to exploit, integrate or improve new and existing technology.
  • Applications that hold Queen Mary’s key data such as student, staff, financial and course information, and manage online processes like student registration and timetables.

Our org chart can be found using the following link and is only accessible Internally.

For a full A-Z list of services, please visit our Services pages. 

IT at Queen Mary

The Strategy Implementation section describes how IT Services will support the overall Queen Mary strategy and the resulting business change activities over the next planning period. The Strategy itself gives the guiding principles that determine what changes we are charged with bringing about. The strategy for the next planning period is still being developed and will be made available once finalised.


You can search for available jobs in IT Services at: 

IT Services Management Team

  • Rachel Bence
    Chief Information Officer
  • Fatuma Mahad
    Director of IT Transformation
  • Tom King
    Interim Assistant Director, Research
  • Jason Bunning
    Interim Assistant Director, Applications
  • Agnieszka Jankowska
    Interim Assistant Director Project & Change
  • Henrik Brogger
    Head of Service Delivery
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