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We offer many ways of getting help with your computer and IT problems.

Bart’s Health NHS Trust ICT Update

IT Service Desk

The IT Service Desk is the first point of contact for all IT help and support. You can call the IT Service Desk 24/7 on 020 7882 8888 or raise a ticket. You can visit us in the Queens' Building on the Mile End Campus. Our opening hours are Monday to Friday, 8am-6pm.

Out of Hours phone support (NorMAN)

Our Out of Hours phone support service, called NorMAN, can be reached by dialling the usual IT Service Desk number, 0207 882 8888. They can be contacted between 4pm - 8am on weekdays; all weekends, College Closures and Bank Holidays.

NorMAN can deal with a range of general IT queries but some services are not yet available, such as issuing passcodes. If your query can’t be resolved, a ticket will be raised and passed to the IT Service Desk for further investigation.

Online help

Raise a support ticket or report problems using our self help portal.

Self Help

Useful guidance about managing your systems and devices, and to help you resolve common IT problems yourself.

Service status

The latest news about service issues and any scheduled maintenance can be found on the IT Service Status webpage.

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