IT Services

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This page contains a list of IT Services Policies and Standard Operating Procedures (SOP) that help to define how the department operates. Overarching Policies can be found on the QMUL Academic Registry and Council Secretariat (ARCS) Policy zone page.

Each document is subject to an annual review to ensure that the documents remains relevant and up to date. Any updates are added to the recent version and then uploaded to supersede the current version online.

Where a document has passed its review date, the document remains active until the review is complete and a new version is uploaded. If it is deemed no longer valid then the document is retired and removed from the list below.  

Governance Frameworks

IT Governance Framework [PDF 914KB]

IT Project Governance [PDF 923KB]

Gateway Review Manual [PDF 726KB]

IT Security

Information Security Policies [PDF 221KB]

Standard Operating Procedure (SOP) - For Data Governance

DG00 Review and Update of Polices [PDF 424KB]
DG01 Information Risk Assessments [PDF 218KB]
DG02 Business Continuity [PDF 134KB]
DG03 Confidentiality agreements [PDF 132KB]
DG04 Contracting for IT Services [PDF 119KB]
DG05 IS Incident Reporting [PDF 143KB]
DG06 IT Malfunction Reporting [PDF 28KB]
DG07 IT Procurement [PDF 124KB]
DG08 Implementing IT Systems [PDF 140KB]
DG09 Information Classification [PDF 342KB]
DG10 IT Equipment Disposal [PDF 143KB]
DG11 System Access Controls [PDF 167KB]
DG12 Cryptographic Controls [PDF 134KB]
DG13 Records Management [PDF 134KB]
DG14 Storage of Information [PDF 131KB]
DG15 Handling Information [PDF 142KB]
DG16 Disposal of Information [PDF 131KB]
DG17 IT User Account Management Policy [PDF 447KB]
DG18 Password Management Policy [PDF 521KB]
DG19 IT Remote Access [PDF 554KB]
DG20 Access to and use of Email [PDF 432KB]
DG21 Disconnection from System [PDF 19KB]
DG22 Maintenance of Security Logs [PDF 22KB]
DG23 Computer Room Operation [PDF 25KB]
DG24 Working in Secure Areas [PDF 22KB]
DG25 Configuration, Change and Release Management [PDF 575KB]
DG26 System Backup and Recovery [PDF 432KB]
DG27 IT Security Incident Management [PDF 29KB]
DG28 Network Management [PDF 524KB]
DG29 Acceptable Use of IT [PDF 431KB]


IT Related Policies

Information Governance

Records Management

Managing Electronic Information

Web Policy [PDF 316KB]

Data Protection Policy [PDF 365KB]

Janet acceptable use policy

Central Print Policy [PDF 171KB]

Patch Management Policy [PDF 614KB]

Service Management Policy

Software Compliance Policy

BYOD Policy [PDF 403KB]
BYOD Appendix - B [PDF 244KB]

Guidance Documents

Cloud Guidelines [PDF 482KB]

Web Application Guidance [PDF 887KB]

SDD and NCR Naming Convention [DOC 111KB]

Guide to current service offering - PC and Print May 2016 [PDF 88KB]

IT Service Offerings Description Document v4.0 [PDF 954KB]

Guidance for Recruiting Individuals [PPT 479KB]


Risk Management

QMUL Risk Policy


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