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IT Services

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  1. IT Services
  2. Self Help
  3. Guides
  4. User Guides for Remote Learning
  5. Broadband Issues

Broadband Issues

  • If you are connected to QMUL using the AppsAnywhere or a managed laptop, avoid using the device for any non-work internet services, particularly video streaming.
  • If you connect via Wifi make sure you have a good strong signal and try to move closer to your router where possible.
  • Be aware of what everyone else at home is doing on the internet and work with them to not overload things when you need to work.
  • Giving your broadband router a reboot from time to time can help prevent issues.
  • Ensure you are aware of your broadband contract details, usage limits, and make sure you know the contact and account details for your internet service provider in case you need to talk to them for technical support.
  • You can also use your phone as a personal WiFi hotspot if performance on your broadband is poor but find out your data usage limit and what’s included in your contract regarding tethering (instructions below to enable tether service on your mobile phone).

More tips on how to improve your home broadband service can be found here.

 

Android Phone Instructions

Creating a connection from your Android phone and tethering your device to connect to the QMUL Network and Internet.

  • Go to settings on your Android Smart Phone, click on the connection option and select “Mobile Hotspot and Tethering”. Click on the button next to “Mobile Hotspot” to turn it on.

  •   Now you will be presented with a device name and a password.

Go to your Laptop and click on the WiFi button at the bottom right of your Laptop screen, it should be showing not connected. Click on this and look for your Mobile Hotspot name (for example – AndroidAP). Click on the Hotspot name and click on Connect.

  • Enter the password that was provided on your Android device.
  • Then click on Connect.
  • You should now see you are connected to the internet via your Android device. Also the University Connection is now showing as Connected so you will be able to work as normal.

 

  • When your Home Broadband comes back available, please remember to disconnect your Laptop WiFi from your phone and reconnect to your Broadband by following your normal method of connecting.
  • It is a good idea to turn off the Mobile Hotspot on your Smart Mobile Phone when not using it so it does not use your Data Allowance, go back to settings and in the Mobile Hotspot and Tethering section click on the Mobile Hotspot to turn it off.

 

iPhone Instructions

Creating a connection from your iPhone phone and tethering your device to connect to the QMUL Network and Internet.

  • Go to settings on your iPhone, click on “Personal Hotspot”. Click on the button next to “Mobile Hotspot” to turn it on “Allow Others to Join”.

  • Now you will be presented with a device name and a password.

Now, please go to your Laptop and click on the WiFi button at the bottom right of your Laptop screen, it should be showing not connected. Click on this and look for your Mobile Hotspot name (for example – Nil’s iPhone). Click on the Hotspot name and click on Connect.

  • Enter the password that was provided on your iPhone.
  • Then click on Connect.
  • You should now see you are connected to the internet via your iPhone. Also the University Connection is now showing as Connected so you will be able to work as normal.

 

  • When your Home Broadband comes back available, please remember to disconnect your Laptop WiFi from your phone and reconnect to your Broadband by following your normal method of connecting.
  • It is a good idea to turn off the Mobile Hotspot on your Smart Mobile Phone when not using it so it does not use your Data Allowance, go back to settings and in the Mobile Hotspot and Tethering section click on the Mobile Hotspot to turn it off.

 

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