Please find a quick guide on how-to utilise your MITEL IP Phone.
If you are out of the office you can forward your calls to a colleague. If you are unable to take calls, then you can place your phone on make busy.
Once you have set up the forward, please carry out a test call
If the forwarding does not work or if you are not in front of the headset to set up the auto forward, please log a ticket via https://servicedesk.qmul.ac.uk
Listen to your messages away from the office, 24 hours a day. Instruction on how this is can be done can be found here.
Calls will not ring on your desk phone but will go directly to voicemail if you have this set up. Otherwise, callers will hear the busy tone.
Do not disturb is #5 and to remove is ##5
NOTE: Please remember to cancel this option when done.
It is easy to put a call through to another QMUL phone. The button below helps you with this function.
Once you have picked up the call and want to transfer it, press the above button and dial the number (extension) you want to transfer the call to. Select the option which reads Transfer call/Conference | Release Me and then hang up.
There are a couple of ways you can make conference calls. Check with your Administrator if your department has a conference call account and code you can use. Our IP phones (those with the digital display screen) also have a feature that lets you invite up to eight people, which is useful for internal conference calls.
NOTE: The button displayed in the image above will also help you with the conference function.
You can request the telephone group features below for your team by contacting the Service Desk on 020 7882 8888, our lines are open 24/7, or by raising a ticket.