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IT Services

Paper & Toner Replacement

Loading the Paper Trays

1. Open the required tray.

2. Adjust the paper guides to the required size.

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3. Load the paper into the tray. Please make sure that the paper sits under the fill line.

4. Close the tray.

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Loading Paper Tray 1 – Multi-Purpose tray

IMPORTANT: Labels must be loaded within Tray 1 Multi-Purpose Tray.

1. Open Tray 1 (MPT).

2. Undo the paper guides.

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3. Load the paper in the tray. Ensure the guides are closed to the papers edge.

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4. Load paper FACE DOWN for 1 – sided printing, load paper FACE UP for 2 – sided printing.

Toner Replacement

1. A message will display when a printer cartridge needs replacing.

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2. Pull down the front cover, push the desired cartridge to pop out and remove from the printer.

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3. Remove the new cartridge from the packaging and insert into the printer. Push to lock in.

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4. Pull up the front cover to close.

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Replacing Staples

1. Open the inner finisher front door.

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2. Remove the empty staple cartridge carriage.

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3. Lift up and remove the empty staple cartridge.

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4. Insert the new staple cartridge into the carriage.

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5. Insert the staple cartridge carriage into the printer.

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6. Close the finisher front door.

Accessibility

1. Select accessibility from the Home Screen.

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High contrast will adjust screen brightness.

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Invert colours will adjust the background to black.

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Screen Zoom will increase the size of the content displayed on screen.

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Message Centre – Locating Errors

The auto navigation feature assists in clearing jams by providing step by step instructions on the control panel.

When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. If you require further assistance, please raise a ticket with the Service Desk. Alternatively you can contact the Service Desk via the Live Chat system or on 020 7882 8888, our lines are open 24/7.

NOTE: Please remember to quote your machine ID when reporting an issue, this is located on the front of the device.

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