Account Extension

When a staff member's contract ends, IT Services disables their IT and email account. However, we can extend both accounts for academic and research staff if the Centre Administrator/ Institute manager/School Research manager/School Manager (or their equivalent) raises a ticket with the Service Desk. 

The request must be made at least a week before the contract end date.

The ticket must include:

• A start and end date for the extension
• What project/research they are working on
• Who is heading up the project/ research and overseeing the account owner
• The reason for extension (why will the account be required, what work will they be doing, how will this benefit QMUL)

The ticket should be raised at least a week in advance. Otherwise, the account will be disabled and re-enabled after the ticket has been processed.

Please note that the account will be inaccessible past the extension date. We will need to receive explicit instructions if the contract is renewed after the extension date. Should this be the case, please inform us at least 7 days in advance before the contract is renewed