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IT Services

IT Service Desk Mission, Vision & Values


The Queen Mary IT Service Desk is dedicated to providing high quality and efficient day-to-day IT support to our staff, students, partners and visitors. We endeavour to deliver an informative and supportive service on first point of contact that exceeds our customers’ expectations. We strive to continually improve our services by requesting and acting upon customer feedback.


To be an IT industry accredited Service Desk, to maximise first contact resolution for our customers by providing effective, timely solutions by highly trained Service Desk staff. With an enhanced IT experience we will support and collaborate with the QMUL community to reach strategic goals.


Our IT Service Desk values are taken from the Departmental values. To deliver a valued customer experience we will:

  • Give a warm welcome
  • Listen
  • Understand your needs
  • Keep you informed of progress
  • Learn to improve continually
  • Committed to the provision of equality and diversity & inclusion
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