The table below outlines the various event driven IT change freeze periods throughout the Academic year (September to August). A freeze on changes to the IT environment is imposed during critical events to minimise the risk of system failures and downtime impacting critical and high profile events.
|Period of Year||Freeze Period Name||Freeze Type||Services Frozen|
September - October for three weeks
2021 Dates: 6th Sept - 1st Oct (provisional)
|Main Enrolment||Usually approximately two weeks of hard freeze preceded and followed by one week targeted (soft) freeze||For targeted freeze: SITS, MySIS, Agresso, ID Card Systems, Kinetics, Web delivery systems, Underlying infrastructure.|
2021 Dates: 11-29 Jan
|Winter Enrolment||One week of hard freeze preceded and followed by one week targeted (soft) freeze||For targeted freeze: SITS, MySIS, Agresso, ID Card Systems, Kinetics, Web delivery systems, Underlying infrastructure.|
|March/April to May/June (spanning six weeks from the first full week after Easter Monday)||Exam Period (computer based exams only)||Heightened awareness||Mainly for awareness but when computer based exams are scheduled, a change freeze on the Student Desktop Service may be implemented|
July - August
|Clearing||Usually up to two weeks hard freeze preceded and followed by one week soft freeze||For targeted freeze: SITS, MySIS, telephony, network shares, underlying infrastructure|
2021 Dates: 2nd - 13th
|Late Summer Resits (LSR)||Soft freeze||Mainly for awareness but when computer based exams are scheduled the Student Desktop Service may be frozen on those days|
Note: The timetable will be aligned to the calendar publicised on Connected regarding QMUL specific annual events and periods.
Exclusions: Pre-approved, standard, low risk changes are excluded from change freezes.
Targeted or Soft freeze: Some services are more critical during certain periods such as clearing or enrolment, where the impact of a service interruption due to a change would be greater. A targeted freeze period will apply to such critical services.
Hard freeze: During a Hard freeze, no non-standard changes will be implemented to ANY IT service.
Change Freeze Exception Process: If it is essential for a change to be made during a freeze, it will need to follow the Change Freeze Exception Process which requires assessment of the risk of delaying the implementation and Assistant Director approval.
Change Schedule: To check dates specific to a particular year please refer to the shared calendar in MS Outlook/Office 365 (from your Outlook calendar > click on Open Calendar (under the Home tab) > click on From Address Book... > search for ‘[Shared] ITS Change Schedule’).