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IT Services

Change 'Freeze' Timetable

The table below outlines the various event driven IT change freeze periods throughout the Academic year (September to August). A freeze on changes to the IT environment is imposed during critical events to minimise the risk of system failures and downtime impacting critical and high profile events.

Period of Year Freeze Period Name Freeze Type Services Frozen

September - October for three weeks

2021 Dates: 6th Sept - 1st Oct (provisional)

Main Enrolment Usually approximately two weeks of hard freeze preceded and followed by one week targeted (soft) freeze For targeted freeze: SITS, MySIS, Agresso, ID Card Systems, Kinetics, Web delivery systems, Underlying infrastructure.
January

2021 Dates: 11-29 Jan
Winter Enrolment One week of hard freeze preceded and followed by one week targeted (soft) freeze For targeted freeze: SITS, MySIS, Agresso, ID Card Systems, Kinetics, Web delivery systems, Underlying infrastructure.
March/April to May/June (spanning six weeks from the first full week after Easter Monday) Exam Period (computer based exams only) Heightened awareness Mainly for awareness but when computer based exams are scheduled, a change freeze on the Student Desktop Service may be implemented

July - August

2021 Dates: 30th July – 18th August (provisional)

Clearing Usually up to two weeks hard freeze preceded and followed by one week soft freeze For targeted freeze: SITS, MySIS, telephony, network shares, underlying infrastructure
August

2021 Dates: 2nd - 13th
Late Summer Resits (LSR) Soft freeze Mainly for awareness but when computer based exams are scheduled the Student Desktop Service may be frozen on those days

Note: The timetable will be aligned to the calendar publicised on Connected regarding QMUL specific annual events and periods.

Exclusions: Pre-approved, standard, low risk changes are excluded from change freezes.

Glossary

Targeted or Soft freeze: Some services are more critical during certain periods such as clearing or enrolment, where the impact of a service interruption due to a change would be greater. A targeted freeze period will apply to such critical services.

Hard freeze: During a Hard freeze, no non-standard changes will be implemented to ANY IT service. 

Change Freeze Exception Process: If it is essential for a change to be made during a freeze, it will need to follow the Change Freeze Exception Process which requires assessment of the risk of delaying the implementation and Assistant Director approval.

Change Schedule: To check dates specific to a particular year please refer to the shared calendar in MS Outlook/Office 365 (from your Outlook calendar > click on Open Calendar (under the Home tab) >  click on From Address Book... > search for ‘[Shared] ITS Change Schedule’).

 

 

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