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IT Services

Mobile app

Queen Mary's mobile app 'QMUL' is available as an app for Android (version 2.3.3 or higher) and iOS (version 6.0 and above) devices. Just search for 'QMUL' in your app store. You can also use the web app for other mobile devices, laptops, desktop PCs and Macs via most browsers. You can access the web app at qmul.ombiel.co.uk

'QMUL' is a tool that allows you to access comprehensive information and resources from Queen Mary – directly to your device, anytime, anywhere.

Featured tiles 

QMplus

Study anywhere through easy access to your online learning materials, assignments and module announcements on QMplus.

Email

Never miss an email from Queen Mary again! You can keep on top of your inbox and manage your messages using the Queen Mary email tile.

Library

Need to find a library resource? Search for and renew library books and online resources directly from your phone.

iPay

Manage your online purse and top-up printer credit and pay library fines with iPay.

Newsfeed tile

Receive the latest news from Queen Mary.

Social media

Access social media from your School, Institute or Faculty, and from Student Services.

Student’s Union

Want to get involved or find a society to join? Find information, news and events from Queen Mary Students' Union.

Campus maps

Never get that lost feeling again on campus.  Search campus maps for buildings and locations across all QMUL London campuses.

Transport for London (TfL)

Plan your travel and get up-to-the-minute updates on travel information via the TfL tile.

Pocket guide

Got a question? Find answers to all of your questions in the pocket guide featuring useful links to student services and support.

IT Status

Is the University wifi down? Check the IT service status for a range of IT Services. 

Exam timetables

Check your exam timetables on the move.

Timezone aware course timetable

Wherever you are in the world, you'll be able to stay organised with your timetable displayed in your local time zone.

PC/study space booking

Need to book a pc or study room? This tile provides access to the new Libcal system allowing you to secure your study resources online.

'Report a problem'

A one-stop-shop to find help for a range of issues relating to IT, facilities and maintenance, ARCs and our new 'Report + Support' service for personal matters.

MySIS

Maintain your contact details and find out about your enrolment information, registered modules, financial information, provisional results, amongst other things.

Alumni Services

Find out how Alumni Services could help you before you graduate.

Queen Mary Network

Meet and connect with the exclusive online community for 5000+ Queen Mary students, alumni, staff and prospective students around the world.

qmul portal

Access the web-based portal to useful news and information that can assist you throughout your studies.

Alerts and notifications 

Last-minute timetable changes and important announcements will be available via the app. 

Using the app - frequently asked questions

You may have some questions about the app, its features and compatibility. Here we have put together a set of frequently asked questions to help you:

Q: What is the app for? 
A: The app is intended to provide students with easy access to information such as timetables, library services, PC availability, plus useful reference material about Queen Mary services, etc.

Q: How do I get hold of the app?
A: The app can be downloaded from the Apple and Google app stores. Search for ‘QMUL’ and look for the icon. For Windows devices, use your browser to navigate to: qmul.ombiel.ac.uk

Q: What platforms are supported?
A: Android (version 2.3.3 or higher)
iOS (version 6.0 or higher)
Web – Internet Explorer, Firefox, Chrome, Safari, Opera 

Q: I have a Windows phone/tablet. How can I use the app?
A: Use the browser version on Windows devices: qmul.ombiel.ac.uk

Q: After installing the app, it asks me to log in with a username and password. What are they?
A: Use your Queen Mary username (eg, abc123) and password, or set up a guest login if you don't yet have these.

Q: After installing the app, I get the choice of logging in as a student/staff user or as a guest user. What's the difference?
A: Students and staff should log in using the student/staff profile. This will allow you to use your Queen Mary username and password. Anyone who doesn't have a Queen Mary username, for example visitors to Queen Mary or new students who haven't yet received Queen Mary credentials, can log in using the guest profile using their email address and a password of their choice.

Q: Some things on the app seem very slow, like accessing PC availability or my timetable. Can it be made faster?
A: The app will perform better when you're using wifi rather than data. On Queen Mary (and other university) campuses, and at the Royal London Hospital, you can use the eduroam wifi network. IT Services provides information on how to connect to eduroam.

Q: I'm installing the app on my Android device. Why does it say it will automatically send emails?
A: The app asks for this permission because if you use the sharing feature to tell friends about the app, it will send an email.

Q: How can I provide feedback on the app?
A: You can provide feedback via the app through Settings on iOS and Android, or the Feedback icon in the banner on the web version. You can also rate the app and post feedback in the app stores. You can also provide feedback by emailing tell-us@qmul.ac.uk.

Q: Some features don't seem to be working. Why is this?
A: If a feature is not working, try returning to the app home page and try the feature again. If it repeatedly fails to work then try uninstalling and re-installing the app.  If that doesn’t work, please report it as a problem using the feedback mechanism within the app or contact the IT Service Desk

Q: The Timetable is not showing all my lectures/seminars/tutorials etc. Why is this?
A: The Timetable feature shows the same timetable as it appears in MyTimetable in QMplus. At present, student timetables for the School of Medicine and Dentistry have not been put into MyTimetable so will not be shown via the app.

Q: I'm getting rid of my phone/tablet/PC. How do I log out of the app so that someone else can't use my account?
A: Use the Log Out option (in Settings on iOS and Android, from web banner on the web app) to log yourself out of the app. This will delete any details about you held by the app on your device. 

Q: I've changed my Queen Mary password and now the app has stopped working. What do I need to do?
A: If you're using eduroam on your device, you'll need to update your password on your device so that it can connect to eduroam again. When you next try to use the app, it should prompt you to enter your new password. 

Q: Why do I need to re-enter my username and password to access my details in MySIS?
A: This is to protect your personal information from being accessed without your permission in the event that your device is lost or stolen.

Q: I've got more questions! Who can I ask?
A: You can send your questions to tell-us@qmul.ac.uk and we'll aim to get back to you as soon as possible.

 

 

 

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