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IT Services

Printing

The centrally managed print (fleet) service with HP delivers a flexible user experience including additional functionality, for example pull printing, scan to email, iOS and Android mobility printing and monthly financial reporting to help managed your printed output and spend.

Our aim is to continue to work with those Schools / Institutes wishing to join the fleet service and who have yet to migrate, the benefits that migrated Schools have experienced and how the service can benefit them in the future.

IT Services will no longer be able to provide support to those Schools / Institutes continuing to use Non Fleet printers, a limited support will be provided by Campus Customer Support as described below.

Need a new Printer?

If you require a new office print device please contact the IT Service Desk on 020 7882 8888, our lines are open 24/7. Alternatively you can raise a ticket.

The Central Print Service continues to work with non-migrated schools and departments wishing to join the fully-supported Central Print Service (CPS) in having Multi-Function Devices (MFD) installed.

If your area has not moved over to the CPS, or if you have a requirement for a non-managed printer (also known as a "Non-Fleet Printer") please note that IT Services is not resourced to manage any procurement, installation, provide physical hardware support, routine hardware maintenance or automated consumables (toner and paper) delivery for any device purchased through this Non Fleet method.

We would recommend that you discuss your print requirements with the Central Print Service who will assist in developing a detailed comparison of your current costs versus future costs if adopting the Fleet service.

 

QMUL Approved Devices

HP PageWide Devices

Picture 83 

HP E58650DN – A4 Colour MFD

•       Print speed up to 50PPM.

•       Higher-yield cartridges – smaller cartridge.

•       Less moving parts.

•       Low energy costs.

•       Print Solution Embedded

•       Follow– You print service.

•       Card recognition.

Picture 84

HP E77660DNs – A3 Colour MFD

•       Higher-yield cartridges – smaller cartridge

•       Print Speed up to 80PPM

•       Low energy costs.

•       Less moving parts

•       High Capacity Paper Trays

•       Print Solution Embedded

•       Follow– You print service.

•       Card recognition.

 

The multifunction devices work on a “pull printing” service - when you print a document to that service you can collect it at any IT Services labelled printer. You choose the printer, swipe your QMUL ID card on the card reader, and release the jobs you’d like to print from your personal queue.

You can also get more exotic printing done by our CopyShop. More information can be found on their website or by visiting the CopyShop in the Temporary Building on the Mile End Campus.

Managed Printer Paper Supplies – Ordering process

Paper supplier – Elliot Baxter & Company Ltd

Rey Copy Paper – Produced from sustainably managed forests in France and certified by the FSC (Forest Stewardship Council) and EU Eco label certified. We are introducing a single weekly delivery drop of Rey copy paper for all managed print customers to all QMUL campuses, enabling:

Consistency

Sustainability

Convenience

Reliability

Identify delivery errors more efficiently

Please follow the new process for ordering paper:

Please raise a ticket via the IT Service Desk or call 020 7882 8888.

Please raise the request before each DEADLINE DAY in the table below. The deadline date is very important for the new system to work efficiently.

Please state the location for the delivery, the number of boxes required and if you require A4 or/and A3 paper

QMUL CAMPUS

DEADLINE DAY FOR REQUEST
VIA IT SERVICE DESK

DELIVERY DAY
Mile End Including
Stocks Court
Scape East
Monday PM Wednesday AM
Whitechapel Monday PM Wednesday AM
Lincoln's Inn Fields Tuesday PM Thursday AM
West Smithfield Tuesday PM Thursday AM
Charterhouse Square Tuesday PM Thursday AM
Russell Square Tuesday PM Thursday AM

Emergency paper supplies are stored at the following locations:

Mile End – Central Print Services, Temporary Building Ground Floor

Whitechapel – Campus Support, Garrod Building 2nd Floor

If you miss the deadline for raising the ticket with the IT Service Desk, please call Central Print Services 020 7882 6871 and we may be able to add the order onto the delivery schedule.  If you miss the deadline, the paper delivery will take place the following week on your allocated day for delivery. 

 

Unmanaged Printer Paper Supplies

Paper supplier - Elliott Baxter & Company Ltd

Rey Copy Paper – produced from sustainably managed forests in France and certified by the FSC (Forest Stewardship Council) and EU Eco label certified.

Please call Elliott Baxter & Company Ltd on 08456 005 004

You can set up an account and order online, place the order via telephone or e-mail sales@ebboffice.co.uk

You will need to supply the following:

Purchase Order - Requisition Supplier ID: 184530

Customer Name

Location

Number of boxes

A4/A3

PaperProduct CodeCost/ReamSheet per ream
A4 251.08001 £2.19 excl VAT 500
A3 251.08002 £4.36 excl VAT 500
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