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IT Services

Asset Management FAQ

Q: How does Lansweeper operate?

A: Lansweeper operates in two modes;

  1. Scanning Mode – in this mode, the device scanning process is initiated from our Lansweeper server hosted in the QM datacentre at Mile End. This mode is currently being used to scan mainly managed ITS estate (servers, desktop and laptops).  However, this mode has limitations on how far it can reach as it relies on particular network ports being open on the target network/device and requires a local device account to login to perform the full scan. Some schools will have a border firewall that would not allow these scanning attempts to reach the endpoints, so this method is not useful at all to collect data from network segments that ITS do not currently manage.
  2. Lansweeper Agent (LsAgent) – this is what we have asked staff to install on their self-managed desktop & laptop computers. The agent is installed on the local device and it runs as a local OS service at a regular scheduled interval (usually every 7 days). The agent scans the device and relays data via the Lansweeper Cloud Relay service. The cloud relay service temporarily stores all LsAgent scans, then every 60 minutes, the QM Lansweeper server collects these scans and stores them in the QM datacentre and deletes the scanned data from the cloud service. The relay service is useful for devices that are not on our QM network and don’t have access to the Lansweeper server.

Q: Will other devices on the same network be scanned?

A: No.

Q: What data will Lansweeper scan, collect and store?

A: Data collected will be as follows;

  1. Device Hardware Inventory – Make, model, CPU type/speed, RAM, Disk size/space used, Network interfaces
  2. Software inventory/Configuration – Operating system (OS) version, application name and version, IP address, device purchased date, warranty expiry date if available
  3. Local user account information - Local login name
  4. Anti-Virus - On Windows devices, it reports if Anti-Virus is installed, running and if it is up to date
  5. Windows OS event logs to help with trouble shooting of potential issues with the device

Q: Will user specific files be scanned or collected?

A: No.

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