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IT Services

Self Service Password Reset (SSPR)

Register for SSPR and manage your password at any time and from anywhere without having to contact the IT Service Desk


This service is available to current Queen Mary students and staff. 

  1. Click here to register for SSPR and MFA
  2. Enter your username which is your Queen Mary username followed by and your password
  3. You will be asked to provide additional security information. You can choose to have an access code sent to your phone (it will come from Microsoft) or an alternative email. We strongly suggest you choose both methods when registering

SSPR will replace the current password services used by Students and Staff

Further information and useful video guides are available on the IT Services website




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