This page contains a list of IT Service's internal processes and resources that help to define how the department operates. Most of these processes may not be accessible to individuals outside of IT Services.
Process for customers who would like to use our services can be found on our Services page.
ITS Internal Staff Processes
- Induction Process [DOC 127KB]
- Probation Process
- New Starter Process
- Staff Leavers Process [PDF 439KB]
- Customer Service Management Handbook
- Major Incident Management Process (ITS only)
- Service Transition Process
- Problem Management Process
- Knowledge Management Process
- DG05-P01 Handling Data & Information Breach - V2.0 (Final) [PDF 868KB]
- DG27-P01-Handling Cyber Security Incidents - V2.0 (Final) [PDF 843KB]