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IT Services

Policies

This page contains a list of IT Services Policies and Standard Operating Procedures (SOP) that help to define how the department operates. Overarching Policies can be found on the QMUL Academic Registry and Council Secretariat (ARCS) Policy zone page. - http://www.arcs.qmul.ac.uk/policy/

The documents remains active until it is superseded and a new version is uploaded. If it is deemed no longer valid then the document is retired and removed from the list below.  

Governance Frameworks

IT Governance Framework [PDF 1,099KB]

IT Project Governance [PDF 1,122KB]

Gateway Review Manual [PDF 749KB]

 

Information Security & Data Governance (SOP)

                                                                                              
Information Security Policies [PDF 856KB]
Approved by: ITLT  Last review: 05.03.19

DG29 Acceptable Use of IT [PDF 276KB]
Approved by: ITLT  Last review: 15.02.21

DG00 Review and Update of Polices [PDF 545KB]
Approved by: ITLT  Last review: 28.05.18

 

Manageing Information
DG01 Information Risk Assessments [PDF 865KB]
Approved by: ITLT  Last review: 28.05.18

DG09 Information Classification [PDF 291KB]
Approved by: IGG  Last review: 26.04.2021

DG14 Storage of Information [PDF 547KB]
Approved by: ITLT  Last review: 28.05.18

DG15 Handling Information [PDF 552KB]
Approved by: ITLT  Last review: 28.05.18

DG16 Disposal of Information [PDF 542KB]
Approved by: ITLT  Last review: 21.02.18

 

Procurement & Confidentiality
DG03 Third Party Access to Information [PDF 681KB]
Approved by: ITLT  Last review: 28.05.18

DG04 Contracting for IT Services [PDF 547KB]
Approved by: ITLT  Last review: 20.02.17

DG07 Procuring IT Hardware & Software [PDF 565KB]
Approved by: ITLT  Last review: 05.02.19

 

Operations
DG08 Implementing IT Systems [PDF 690KB]
Approved by: ITLT  Last review: 29.10.18

DG06 IT Incident (Malfunction) Reporting [PDF 549KB]
Approved by: ITLT  Last review: 01.10.18

DG10 IT Equipment Disposal [PDF 604KB]
Approved by: ITLT  Last review: 02.02.18

DG17 IT User Account Management Policy [PDF 566KB]
Approved by: ITLT  Last review: 23.01.18

DG19 IT Remote Access [PDF 649KB]
Approved by: ITLT  Last review: 31.03.17

DG20 Access to and use of Email [PDF 553KB]
Approved by: ITLT  Last review: 31.03.17

DG23 Computer Room Operation [PDF 863KB]
Approved by: ITLT  Last review: 29.06.20

DG24 Working in Secure Areas [PDF 606KB]
Approved by: ITLT  Last review: 28.05.18

DG25 Configuration, Change and Release Management [PDF 567KB]
Approved by: ITLT  Last review: 28.05.18

DG28 Network Management [PDF 665KB]
Approved by: ITLT  Last review: 31.03.17

ITS Computing Device Policy [PDF 541KB]

Approved by: ITLT Last review:  23.03.21

 

Security
DG05 Information Security Incident Reporting [PDF 693KB]
Approved by: ITLT  Last review: 28.05.18

DG11 System Access Controls [PDF 617KB]
Approved by: ITLT  Last review: 08.07.20

DG12 Cryptographic Controls [PDF 604KB]
Approved by: ITLT  Last review: 28.05.18

DG18 Password Management Policy [PDF 725KB]
Approved by: ITLT  Last review: 15.05.2020

DG21 Disconnection from System [PDF 541KB]
Approved by: ITLT  Last review: 23.10.18

DG27 IT Security Incident Management [PDF 623KB]
Approved by: ITLT  Last review: 22.03.18

Secure Desk Working Policy V1.0 [PDF 682KB]
Approved by: ITLT Last review: 19.12.19 

 

System Recovery
DG02 Business Continuity [PDF 675KB]
Approved by: ITLT  Last review: 28.05.18

DG26 System Backup and Recovery [PDF 624KB]
Approved by: ITLT  Last review: 24.08.20

 

Logs & Audits
DG13 Managing Information Records [PDF 538KB]
Approved by: ITLT  Last review: 05.02.19

DG22 Maintenance of Security Logs [PDF 537KB]
Approved by: ITLT  Last review: 22.03.18



 

IT Related Policies

If the link does not work copy & paste the URL into your browser.

Information Governance - http://www.arcs.qmul.ac.uk/governance/information-governance/

Records Management - http://www.arcs.qmul.ac.uk/governance/information-governance/records-management/

Managing Electronic Information - http://www.arcs.qmul.ac.uk/governance/information-governance/records-management/managing-e-info/

Web Policy [PDF 316KB]

Data Protection Policy [PDF 238KB]

Janet acceptable use policy

Central Print Policy [PDF 498KB]

Patch Management Policy [PDF 717KB]

Service Management Policy

Software Compliance Policy

BYOD Policy [PDF 523KB]
BYOD Appendix - B [PDF 244KB]

Guidance Documents

Guidelines on Cloud Services [PDF 669KB]

Web Application Guidance [PDF 1,000KB]

SDD and NCR Naming Convention [PDF 704KB]

Guide to current service offering - PC and Print May 2016 [PDF 88KB]

IT Service Offerings Description Document v4.0 [PDF 954KB]

Guidance for Recruiting Individuals [PPT 479KB]

  

Risk Management

QMUL Risk Policy

QMUL Risk Management

 

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