While at Queen Mary you’ll use a number of IT services and applications and we’ve outlined the main ones in this booklet. Please familiarise yourself with the rules in place to protect yourself and others. These can be found under “IT and IT related policies” arcs.qmul.ac.uk/policy
General IT support information can be found on our website - its.qmul.ac.uk/support/self-help
If you cannot find the information you are looking for, please contact the IT Service Desk by:
• Visiting the ITS website and use Live Chat - its.qmul.ac.uk
• Emailing firstname.lastname@example.org or
• Raising a ticket with us - servicedesk.qmul.ac.uk
By signing in and accessing Queen Mary IT services you agree to comply with our IT related policies and procedures, and to any additions and amendments. To view, visit arcs.qmul.ac.uk/policy
Your username is a combination of two letters and five numbers e.g. ab20123
Your email address will be email@example.com e.g. firstname.lastname@example.org
Set your password as soon as possible at - sspr.qmul.ac.uk. There are short video guides
online at its.qmul.ac.uk/support/self-help/self-service-password-reset
It is sometimes difficult to distinguish between letters and numbers e.g. O and 0 or l and 1 – we recommend that you use Consolas Italic font to verify letters and numbers in your account.
IT Blended Teaching and learning
The guides and FAQs included are intended to help students in the blended learning environment can be found here: https://www.its.qmul.ac.uk/blendedteaching/
Virtual Learning Environment
A number of learning technologies are used across Queen Mary, which include:
• QMplus – Virtual Learning Environment
• Q-Review – Lecture Capture
• QMplus Media – Video streaming service
• QMplus Hub – E-Portfolio System
• Blackboard Collaborate – Virtual seminar platform
• MS Teams – Microsoft own virtual meeting/seminar platforms
• Turnitin – Plagiarism Detection Service
Find range of guidance material on their help and support page - elearning.qmul.ac.uk/help-and-support
Microsoft Office 365
Students at Queen Mary can download the Microsoft Office Suite free. You can install it on up to five personal devices, both PC and Mac OS X.
Office 365 includes the latest versions of Microsoft Word, Excel, Powerpoint, OneNote, Access, Publisher, Outlook and One Drive for Business
For instructions on how to get Microsoft 365 for free, visit youtube.com/watch?v=58FIAelSoO4
To sign in to your university email address you will need your Queen Mary username (e.g. ab20123) and password.
To check your email online, visit mail.qmul.ac.uk
You login with your email@example.com e.g. firstname.lastname@example.org
For instructions on how to access Queen Mary email from your own device, visit its.qmul.ac.uk/services/students/email
Wi-Fi on campus
To establish a secure Wi-Fi connection, use the eduroam® Configuration Assistance Tool (CAT).
Android users must first install the eduroam CAT app – available from the Play Store.
All users go to cat.eduroam.org then click on “Click here” to download your eduroam® installer.
Choose Queen Mary University of London from the institution list.
Click on the installer and follow the on-screen prompts.
When prompted, enter your username plus @qmul.ac.uk e.g. email@example.com
See its.qmul.ac.uk/wifi for more detailed instructions.
Important !!! To login to Wi-Fi on campus called Eduroam, please enter your full account name followed by @qmul.ac.uk. e.g. firstname.lastname@example.org. (Note: this is not your email address - this is your IT account on the Queen Mary domain.
Printing and photocopying on campus
Facilities are in all Library buildings and Student PC labs.
Print credit is topped up using your QM iPay account. You can do this and check your balance at i-pay.library.qmul.ac.uk/webcentre
Print wirelessly from eprint.stu.qmul.ac.uk or from the student PCs.
Once you send your documents to print you can pick them up at any student printer within 24 hours.
Our new ‘AppsAnywhere’ service allows you to access some of Queen Mary’s specialised apps when away from your department or off campus. You can also access them from your own device through Apps Anywhere service its.qmul.ac.uk/services/students/appsanywhere
There are are also several rooms around the campus that contain computers for your use. Some are used for teaching, so we ask that you vacate these 10 minutes before the class is scheduled.
In general, any computer will have the applications you need for your course. Your School will let you know where to find any specialist software that you need (e.g. in Computer Science, Economics and Engineering).
We have an interactive map showing which computer rooms have empty seats. This is available here availability.stu.qmul.ac.uk