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Below you can find the Mitel Nupoint Messenger Voicemail Guide

To set up your mailbox

  • Dial the voicemail number 6969
  • When prompted enter your temporary passcode (your extn)
  • Follow the voice tutorial then when ready: press 8 for user options
  • Then press 4 to record your new passcode
  • After recording press 7 to review, then 9 to save or 3 to re-record
  • When prompted, press 8 then 4 to record your greeting message
  • After recording press 7 to review, then 9 to save or 3 to re-record
  • When prompted, press 8 then 6 to record your first and last name
  • After recording press 7 to review, then 9 to save or 3 to re-record
  • After setting up your mailbox press 9 to save and exit the system

Your mailbox will not activate until this is complete!

How will I know if I have any messages?

A light on your phone will be flashing

How do I play my messages back?

  • From your phone dial 6969 (the voicemail number)
  • When prompted enter in your passcode
  • Press 7 to play your messages

During the playback of your messages you can:

There are 4 buttons which can be used during playback of your message, they are displayed in the table below:

Button What will it do?
1 Pause the message (press 1 to continue again)
# Skip forward 5 seconds into the message
* Skip back to 5 seconds
8 Skip to the beginning of the next message

After playing your messages

You can press 6 different buttons to deal with your messages after listening to them.

Button What will it do?
2 Record and send an answer to the sender of your message
3 Discard the message (delete)
4 Transfer the message to another user's mailbox
5 Save the message
6 Record a new message
7 Play the whole message again

You can retrieve your messages remotely

  • Dial the remote access number 0207 882 6969
  • When prompted, enter in your mailbox number (extension number)
  • When your mailbox answers, press the * key
  • When prompted, enter in your passcode
  • Press 7 to access your messages as normal

How do I change my message, passcode or name?

  • Dial 6969 (voicemail no.)
  • When prompted enter in your passcode
  • Press 8 for user options

From user options you can then

PRESS 4 to change your greeting message

PRESS 7 to change your passcode

PRESS 6 to change your name

PRESS 9 to return to the main menu

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