IT Services

Support menu

IT Services: Escalation Procedure

The following describes the best route for contacting the IT Services and the escalation procedure for raising any issues. 

When should an escalation be initiated?

  • If after working through the service level targets and standard support processes you are not satisfied with the level or timeliness of service you have received.
  • When there is a tangible adverse impact to your programmatic or operational activities (day-to-day or other).

All escalation requests will be acknowledged and qualified, and will have a designated owner throughout the escalated condition. You will be regularly informed of the progression/status of a resolution plan until resolved.

Do you know who your IT Faculty Relationship Manager is?

Who to contact


Bookmark and Share
Return to top