The wireless network that you should use to connect laptops, tablets and phones is ‘eduroam’.
The JANET eduroam service provides internet access not only in QMUL but in academic institutions across the UK and in 50 countries around the world with the same QMUL username and password. For information about eduroam, visit: www.eduroam.org
Connecting to eduroam
Making a connection to the eduroam network is a little different from the sort of wireless networks that you may have seen before. It requires you to install an electronic certificate on your computer; how this is done varies from device to device.
Apple (iPhones, iPads, MacBook), Windows 8 and latest Android devices
Select the ‘eduroam’ network in your Wi-Fi settings. This will prompt you for your QMUL username and password. You will need to enter your username in the format email@example.com (please note that this is NOT your email address). You will then be asked to accept a certificate with the following details:
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If this is the case, click on 'Continue' (Mac OSX), 'Accept' (iPhone and iPad) or 'Connect' (Windows 8, 8.1 and 10). If this is not the case, please don't continue and contact the IT Helpdesk on 020 7882 8888.
If your device cannot automatically connect to eduroam, you can try the manual setup. Instructions for manually connecting your device are available on our Wi-Fi support pages.
Away from QMUL
If you set up your device to connect here at QMUL it will often automatically connect you whenever you are in an area served by eduroam.
If, when connecting off-campus, you are asked to enter your username and password into a webpage, the institution may be using an outdated version of eduroam that is insecure. Contact the local IT services for assistance. Please remember that visitors to any participating institution must abide by the local IT regulations.
Guidelines when using eduroam at QMUL
Downloading or sharing copyright material, or accessing inappropriate material, will lead to the loss of computing privileges and possible disciplinary action. If you want to read more about IT related policies about accessing QMUL IT services, please visit our Policy page.