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Password

Password Reset Manager (PRM) is a secure service that allows you to manage your own QM password 24/7 from anywhere in the world without having to contact the IT Service Desk.

Most networked IT services, including Office 365 email, managed computers, and the 'eduroam' wireless network, use the same QMUL password. Therefore, when you change your password in PRM for one of these services, your password will automatically change for all the others.

Sign in to the Password Reset Manager (PRM) service here: https://prm.password.qmul.ac.uk/

If you have any problems or need assistance setting your password, please contact the IT Service Desk.

Setting up your profile for the first time

The first time you log into PRM, you will need to create your security questions and answers profile. You will then be able to use these to retrieve your password if you forget it later on or want to change it.

Changing your password in PRM

If you know your current password:

  1. Go to https://prm.password.qmul.ac.uk/
  2. On the login page, please enter your QMUL username (eg. aaw123), and complete the CAPTCHA image check, then click OK.
  3. On the homepage click on 'Manage My Passwords' and follow the instructions.
  4. Once you have changed your password click the 'Go to homepage' link.
  5. To close Password Reset Manager, please click on your name at the top of the screen and 'Change user' or simply close the browser.

Choosing a password

QMUL’s policy and process for choosing a secure password is:

  • The password must be between 12 and 20 characters.
  • The password must:
    • Contain UPPERCASE characters (A through Z).
    • Contain lowercase characters (a through z).
    • Numerals (0 through 9).
  • You will not be able to reuse a password you have used before
  • The password must not:
    • Contain all or part of the user properties such as email address or account name.
    • Contain an entire dictionary word of six or more letters (e.g. 'password' or 'secret').
    • Contain any special characters (e.g. /?|\!”£$%^&*_+=~@:;<>.,)

Examples:

  • Good passwords:
    • Sci3nc3Prof1
    • DESK729topps
  • Bad passwords: 
    • ScienceProfessor123
    • Desktopcomp

NB, you could model a new password on an old one by adding a number or letter 

Forgot your password

If you have forgotten your current password:

  1. Go to https://prm.password.qmul.ac.uk/ 
  2. On the login page, please enter your QM username (eg aaw123), and complete the CAPTCHA image check, then click OK.
  3. On the homepage click on 'Forgot My Password' and follow the instructions.
  4. If you have previously set your security questions and answers profile, you will be prompted to answer two of your four security questions.
  5. Once you have done this, click 'Next' and follow the instructions to change your password.
  6. Once you have changed your password click the 'Go to homepage' link.
  7. To close Password Reset Manager, please click on your name at the top of the screen and 'Change user' or simply close the browser.

Remote access by ITS to your account

It is sometimes necessary for IT Services staff to remote into your machine to investigate a problem. During the remote session you will not be asked to share your password. If necessary you will enter your own password, the IT technician cannot see the characters entered. 

IT Services will never send you an email with a link to change your password or enter personal details. We will always direct you to a QMUL webpage e.g. "Go to the ITS Status page and follow the link to Passwords" 

Keeping your password secure

  • Remember, your password is private, so keep it to yourself. 
  • Do not write your password down
  • Never respond to email requests for your password, even if the email appears to come from Queen Mary. These are phishing attempts in order to steal your information.

Multi-factor Authentication

At Queen Mary, authentication requires a username and password. As a second factor, for some applications when outside the Queen Mary network, you will use an authenticator app on your mobile or tablet which will generate a one-time code. Multi-factor authentication (MFA), also referred to as two factor authentication (2FA) adds an extra layer of security when accessing some online services. Further information is available on the ITS website

 

 

Help and advice can be found on the IT Services support pages

 

 

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