IT Services

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IT Equipment Disposal

  • Service Group: Help, Support, and Policy Service
  • Users: Staff


It is the responsibility of QM departments to ensure that IT Services is notified of IT equipment requiring disposal or removal so that QMUL is protected from any future liability.
If applicable to the type of equipment, IT Services will firstly remove any confidential data or restricted/sensitive information before assessing if fit for purpose to return to stock, or disposed of if deemed end of life.  For items deemed end of life IT Services will remove any licensed software then assess if it meets the criteria to donate to charity or to follow the UK Government’s guidelines for disposal of electrical waste.

How to request this service

Self-service: Helpdesk

More information on how to request the collection of IT Equipment can be found here.

Lead time

Equipment disposal related requests should be made 5 working days in advance.  Large quantities, access to restricted areas or untidily stacked equipment may all be subject to longer lead times.


In most cases there is no cost to the user for this service.  Large quantities may be subject to costs to arrange for removal or storage.  Please check with the Help Desk or FRM first.


Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).


Contact the IT Helpdesk
Call: +44 (0)20 7882 8888
Visit: Queens’ Building, Room W209, Mile End
Self-service: Helpdesk

Dependent service

This service is dependent on QMUL managed laptops and desktops

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