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IT Support for Office Moves

Service group: Help, Support, and Policy Services
Users: Staff

Service Description  

IT support in moving of IT from one physical Queen Mary location to another for existing staff of the university. This service does not cover new starters or nor does it moves to a non-Queen Mary location which should be dealt with as a non-standard request.

How to request this service

The Service can be requested by raising a ticket and mailing a completed copy of the Excel spreadsheet below

Self-service: Helpdesk

Lead time

Number of users\Location moveLocation A
(within same building
Location A to location A
(moves within one campus)
Location A to location B
(moves from one campus to another)
Location A to location Z
(moves from an existing campus location to a new building/campus)
Notes
1 to 3 users3 working days5 working days10 working days22 working daysIt is assumed such a small number of users will not need a printer moved/use printers at destination
4 to 10 users7 working days14 working days10 working days22 working days 
11 to 50 users15 working days22 working days22 working days22 working daysThe resource requirement is largely determined by the number of users instead of location. A PM may be considered.
51 + usersVia Non-Standard Request or small projectVia Non-Standard Request or small projectVia Non-Standard Request or small projectVia Non-Standard Request or small projectAbove 50 users requires project management resource

 

Cost

There is no cost to the user for this service, however, there may be charges involved for certain items, e.g. if work needs to take place out of hours.

Availability

Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).

Support

Contact the IT Helpdesk
Call: +44 (0)20 7882 8888
Email: helpdesk@qmul.ac.uk
Visit: Queens’ Building, Room W209, Mile End
Self-service: Helpdesk

Dependent service

Following assumptions were made:

  • A standard user is considered as having 1 desktop and 1 or 2 monitors.As part of the request an Office Move survey form is completed (on location by CCS or electronically by the requester)
  • Konica requires 5 days’ notice to move an MFD and 14 days’ notice to procure a new MFD
  • The office layout of the new location is approved by Queen Mary H&S to ensure all existing and potential health and safety issues have been resolved.
  • There is sufficient power and networking capacity in the destination location.
  • Where 3rd parties are involved with any IT component of the move (e.g. BT fibre move, Cliff equipment move) the service level will be dependent and adjusted according to the 3rd party Service Level.
  • The destination location does not require major/significant building works; it is in an acceptable state of readiness for a move
  • NHS staff moves require a longer timescales due to the complexity of the arrangement between QM and the NHS
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