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IT Services

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IT Support

Service group: Infrastructure Services
Users: Staff, Students, Visitors

Service Description

The IT Services Support is made up of our IT Help Desk Staff who is our first point of contact for students and staff. Our opening hours are Monday – Friday 8am-6pm

Our Service Status Update page is continually being updated. You will find the current status of our Services, scheduled outage or maintenance windows and outages of the past which have been resolved.

How to request this service

Contact the Helpdesk following information below

Cost

There are no costs involved, support is restricted solely for QMUL IT Services provided equipment.

Availability

Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).

Support

Contact the IT Helpdesk
Call: +44 (0)20 7882 8888
Email: helpdesk@qmul.ac.uk
Visit: Queens’ Building, Room W209, Mile End
Self-service: Helpdesk

Dependent service

This service is dependent on Infrastructure Services

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