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IT Services

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Mobiles and Smartphones

Service group: Collaboration and Communication Services
Users: Staff

Service Description

IT Services manages a mobile phone contract for the staff of QM. We have a contract with OGC (Office of Government Commerce) using the Vodafone network.

ITS will provide setup of your department's initial mobile phone account.

Your Department will be responsible for the payment of bills & for the receipt of the equipment & initial setup.

Support and advice for the equipment and any queries relating to billing should be directed to Vodafone. ITS will provide the appropriate contact details.

How to request this service

Self-service: Helpdesk

Lead time

Mobile and Smartphone related requests should be made 10 working days in advance

Cost

Phone prices as per request catalogue. All phone devices cost includes:

Availability

Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).

Support

Contact the IT Helpdesk
Call: +44 (0)20 7882 8888
Email: helpdesk@qmul.ac.uk
Visit: Queens’ Building, Room W209, Mile End
Self-service: Helpdesk

Dependent service

This service is dependent on Infrastructure Services

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