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Print Credit (QM iPay)

Service group: Help, Support, and Policy Services
Users: Staff, Students

Service Description  

IT Services have implemented a central print service for staff and students at Queen Mary. Single devices will deliver an efficient and high-quality print, copy, scan, and fax solution.

The primary advantage of the new service to users is pull printing. Pull printing holds your print on the server until released at the printer you wish to use. Your print job is released by holding your id card over the card reader on the printer, providing a more secure print service.

The new print management software will produce reports on usage, by individual and Department, which will be used to recharge Departments. Students will continue to pay for printing via online top ups.

More information can be found here

How to request this service

Self-service: Helpdesk

Lead time

Print Credit (QM iPay) related requests should be made 5 working days in advance

Cost

A click charge has been introduced for departments

Availability

Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).

Support

Contact the IT Helpdesk
Call: +44 (0)20 7882 8888
Email: helpdesk@qmul.ac.uk
Visit: Queens’ Building, Room W209, Mile End
Self-service: Helpdesk

Dependent service

This service is dependent on Infrastructure Services

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