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Finance System - Payments & Collections (Bottomline C-Series)

Service group: Business Systems and Management Information Services
Users: Staff

Service Description 

Bottomline C-Series is used for making BACS payments from and collecting Direct Debit income in the University’s bank accounts.

How to request this service

Self-service: Helpdesk

Lead time

Bottomline C-Series related requests should be made 5 working days in advance.

Cost

There is no cost to the user for this service, but it is a role based service so will need local approval prior to requesting access.

Availability

Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).

Support

Contact the IT Helpdesk
Call: +44 (0)20 7882 8888
Email: helpdesk@qmul.ac.uk
Visit: Queens’ Building, Room W209, Mile End
Self-service: Helpdesk

Dependent service

This service is dependent on Infrastructure Services

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