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IT & Library Management Tool (LANDesk)

Service group: Help, Support, and Policy Services
Users: Staff

Service Description 

LANDesk is an application available to QMUL staff and student who can directly log their IT and Library issues or raise IT request without the need to contact the Service Desk directly. LANDesk will also provide the information about any planned and unplanned IT service outages, links to FAQs and related documents.

How to access: https://helpdesk.qmul.ac.uk


How to request this service

Self-service: Helpdesk

Lead time

LANDesk related requests should be made 5-10 working days in advance.

Cost

There is no cost to the user for this service.

Availability

Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).

Support

Contact the IT Helpdesk
Call: +44 (0)20 7882 8888
Email: helpdesk@qmul.ac.uk
Visit: Queens’ Building, Room W209, Mile End
Self-service: Helpdesk

Dependent service

This service is dependent on Infrastructure Services

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