Service group: Help, Support, and Policy Services
LANDesk is an application available to QMUL staff and student who can directly log their IT and Library issues or raise IT request without the need to contact the Service Desk directly. LANDesk will also provide the information about any planned and unplanned IT service outages, links to FAQs and related documents.
How to access: https://helpdesk.qmul.ac.uk
How to request this service
LANDesk related requests should be made 5-10 working days in advance.
There is no cost to the user for this service.
Hours of Service: 24/7/365
Supported Monday to Friday 8am–6pm (excluding bank holidays and university closure days).
This service is dependent on Infrastructure Services