This page contains a list of IT Service's internal processes and resources that help to define how the department operates. Most of these processes may not be accessible to individuals outside of IT Services.
Process for customers who would like to use our services can be found on our Services page.
ITS Internal Staff Processes
- Induction Process [DOC 112KB]
- Probation Process
- New Starter Process
- Staff Leavers Process [PDF 439KB]
- Change Management Guidance [PDF 811KB]
- Ticket Management Process
- Major Incident Management Process
- Request Process
- Incident Management Process
- Service Transition Process
- Problem Management Process