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Contact

For all IT help and support, please contact the IT Helpdesk:

Call us 24/7: +44 (0)20 7882 8888
Visit us: Queens' Building, Room W209, Mile End (map)
Office hours: 8am-6pm Mon-Fri
Email us: servicedesk@qmul.ac.uk
Raise a ticket: https://helpdesk.qmul.ac.uk/

If you have concerns about how your query is, or has been managed, or you are not getting the response you need please refer to our Escalation Procedure or email: its-feedback@qmul.ac.uk.

Faculty Relationship Managers

To discuss requirements for new IT systems or services, or planning of large-scale or long-term IT provisioning, please contact your IT Faculty Relationship Manager:

  • School of Medicine and Dentistry:
    • Institute of Health Sciences Education, Institute of Dentistry: Richard Holford (r.holford@qmul.ac.uk or call x5875)
    • The Blizard Institute, William Harvey Research Institute:¬†Agnieszka Jankowska (a.jankowska@qmul.ac.uk or call x7081)
    • Barts Cancer Institute, Wolfson Institute and general SMD related: Katie Friis (k.friis@qmul.ac.uk or call x2467)
  • Science and Engineering: Richard Holford (r.holford@qmul.ac.uk or call x5875)
  • Humanities and Social Sciences: Agnieszka Jankowska (a.jankowska@qmul.ac.uk or call x7081)
  • Professional Services: TBD

For general enquiries, please email its-frms@qmul.ac.uk.

Research IT

For High Performance Computing (HPC) or High Throughput Computing (HPC) related support and documentation please visit the QMUL-HPC website: docs.hpc.qmul.ac.uk.

To discuss any of Research IT services or offerings or to see how we could help expedite or enhance your research please contact one of our Research Consultant team: its-research-consultants@qmul.ac.uk.  

For Research IT support requests, please email: its-research-support@qmul.ac.uk.

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